Privacy policy

Atelier Sebastian respects your privacy. This policy explains what we collect, why, who we share it with, and the choices you have. It covers ateliersebastian.com and any order placed with us. We operate from and serve customers in the United States.

Information we collect

Information you give us directly:

Name
Shipping and billing address
Email address, and phone number if you provide it
Order and purchase history
Anything you send us by email or message

Card and payment details are entered and handled by our payment providers. We never see or store your full card number.

Information collected automatically when you browse:

Device and browser type
IP address and approximate location
Pages viewed, links clicked, and time on site
The site or search that referred you
Data from cookies and similar tools (see below)

How we use your information

To take, process, and ship your orders
To send order confirmations, shipping updates, and service messages
To answer your questions and handle returns
To detect, prevent, and investigate fraud and abuse
To run, secure, and improve the site and our products
To measure marketing and show relevant ads where you've allowed it
To meet our legal, tax, and accounting obligations

Who we share it with

We don't sell your personal information for money. Some sharing with advertising partners through cookies and pixels may count as a "sale" or "sharing" under certain US state privacy laws; you can opt out (see Your rights and choices).

Otherwise we share data only with parties that help us run the store, and only for that purpose:

Our e-commerce platform and hosting (Shopify)
Payment processors, to take payment securely
Shipping and fulfillment partners, to deliver your order
Analytics and advertising providers such as Google and Meta
Professional advisers and authorities, where the law requires it

These providers must protect your data and use it only for the service they provide to us.

Cookies and tracking

We use cookies and similar tools to:

Keep the site working and your cart intact
Remember your preferences
Measure traffic and how the site is used
Deliver and measure advertising

You can refuse or delete cookies in your browser settings, and through our cookie banner where shown. Turning some off may affect how parts of the site work.

Analytics and advertising

We use third-party tools such as Google Analytics and advertising pixels from Google and Meta to understand traffic and show ads on other platforms. These partners may set their own cookies and process data under their own privacy policies. You can opt out of personalized ads through Google Ads Settings, your Meta ad preferences, or industry tools like the Digital Advertising Alliance.

Data security

We protect your information with encryption in transit (SSL) and reasonable technical and organizational safeguards. No online system is ever completely secure, so we can't promise absolute security, but we work to keep your data protected and act quickly if anything goes wrong.

How long we keep it

We keep personal information only as long as needed for the purposes in this policy, including order records we're required to hold for legal, tax, and accounting reasons. Once it's no longer needed, we delete or anonymize it.

Your rights and choices

You can ask us to:

Show you the personal data we hold about you
Correct anything inaccurate
Delete your data, where we're not required to keep it
Stop marketing emails, via the unsubscribe link or by contacting us

California residents also have the right to know what we collect, request deletion, and opt out of any "sale" or "sharing" of personal information for targeted advertising. We will never discriminate against you for exercising these rights. To opt out, contact us or use the "Do Not Sell or Share My Personal Information" link on our site.

To make any request, email care@ateliersebastian.com. We may need to confirm your identity first.

Children's privacy

Atelier Sebastian is not directed at children, and we don't knowingly collect data from anyone under 13. If you believe a child has given us their information, contact us and we'll remove it.

Other websites

Our site may link to websites we don't control. We're not responsible for their content or privacy practices, so review their policies before sharing your information.

Changes to this policy

We may update this policy as our practices or the law change. The current version always lives on this page with the "last updated" date above. We'll make significant changes clear.